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Salesforce Service Cloud Developer

Familiarity with Salesforce tools and technologies such as Sales Cloud, Community Cloud, and Einstein Analytics

SALES SUPPORT SPECIALIST

CHAT/SOCIAL MEDIA SUPPORT SPECIALIST

Qualifications:

Previous experience in a sales support or customer service role, preferably in a B2B environment.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Strong organizational skills and attention to detail, ensuring accuracy in order processing and documentation.
Ability to work collaboratively within a team and effectively communicate with internal stakeholders.
Proficiency in using CRM systems and other sales-related software.
Familiarity with sales processes and a basic understanding of sales techniques.
Strong problem-solving skills and ability to handle customer concerns with empathy and professionalism.

Qualifications:

Provide post-sales support to customers, ensuring a seamless customer experience.
Maintain accurate and up-to-date customer records in the CRM system, including contact details, interactions, and other activities.
Strong verbal and written communication to effectively interact with customers through various channels such as chat or social media.
Ability to analyze customer problems, ask relevant questions, and provide appropriate solutions or guidance to resolve issues effectively and efficiently.
Prior experience in customer service roles, preferably in a digital or chat-based environment, is required.

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