We are seeking a detail-oriented RMA Specialist to handle return requests in Salesforce, ensure accurate processing, track cases, and provide timely customer support. Fresh graduates are welcome; Salesforce experience is a plus.

What you'll be doing

• Receive RMA tickets in the Salesforce system.

• Update RMA ticket information and status in Salesforce throughout the replacement process.

• Process replacement RMAs with 100% accuracy

• Reviews and ensure all information submitted on the form and checks for missing information, duplicate cases, multiple RMAs for the same product shipping to the same address, potential fraud, or if the case is a product safety case.

• Resolve daily RMA requests accordingly.

• Follow up with customers for outstanding pending cases.

• Check the inventory status and warranty of the original product.

• Track and follow up with RMAS in a timely manner.

• Document and track cases handled daily.

• Other duties as assigned

What we're looking for

• 1-3 years of work experience.

• Fresh graduates are welcome to apply.

• Excellent communication skills, both written and verbal.

• Strong organizational skills and attention to detail.

• Ability to collaborate in a team.

• Familiar with the Salesforce tool is an advantage but not required.

• Must be willing to work on-site.

What we offer

• HMO & Life Insurance on your first day of employment.

• Free HMO Enrollment of 2 dependents.

• Equipment provided.

• Possess a thorough understanding of strategic selling methodologies.

• Self-motivated and self-directed.

• Proven track record demonstrating the ability to meet or exceed quota targets.