We are looking for an Online Community & Content Manager to lead and grow our online communities through strategic content planning, active moderation, and meaningful engagement. In this role, you will develop community-driven content, ensure a positive and safe environment, oversee volunteer moderators, and analyze performance metrics to drive continuous improvement. If you’re passionate about building vibrant online spaces and creating content that connects, we’d love to hear from you.

What you'll be doing

• Monitor and manage community activity by reviewing messages, posts, and reports, and addressing urgent concerns in a timely manner.

• Develop and execute content plans, including product updates, user polls, Q&A sessions, engagement initiatives, and success-story features.

• Respond to community interactions promptly to encourage participation and maintain high engagement levels.

• Enforce community guidelines and apply disciplinary actions such as warnings, temporary suspensions, and permanent bans when necessary, maintaining transparency and fairness.

• Recruit, train, and oversee volunteer moderators to ensure consistent enforcement of community standards.

• Conduct experiments to optimize engagement, including testing post formats, pinned threads, cross-community initiatives, and weekly content themes.

• Compile and present weekly reports summarizing subscriber growth, engagement metrics, sentiment trends, and referral traffic to stakeholders.

• Utilize Sprinklr Social or equivalent tools for publishing, monitoring, workflow optimization, and performance reporting.

• Curate and repurpose top-performing community content for broader use across brand channels.

What we're looking for

• Minimum of 1 to 3 years of experience managing brand or large-scale online communities, including active moderation and content management of Reddits.

• Proficiency in Sprinklr or similar social management platforms (publishing, listening, reporting).

• Strong understanding of online community management principles, engagement strategies, and moderation tools.

• Excellent command of written English with the ability to communicate clearly, professionally, and in an audience-appropriate tone.

What we offer

HMO & Life Insurance on your first day of employment.

Free HMO Enrollment of 2 dependents.

Equipment provided.